We use cookies on our website to ensure you get the best browsing experience. Learn more

FAQs

How do I join Arvida Good Friends?

There are several ways to become a member of Arvida Good Friends:

  1. Call us on 0800 20 41 20 and press the option to speak to a Living Well Advisor. Our friendly team can answer any queries you may have, talk you through the process and get you all signed up over the phone.
  2. Online – click on the plan that suits you and sign up online. One of our Living Well Advisors will call you to introduce themselves and welcome you to Arvida Good Friends.
  3. Visit us at a Living Well Centre near you. Come in and visit us, take a tour around and sign-up on the spot.

Or you can send an email - we're happy to help you. 


Activating your Arvida Good Friends account

Activating and accessing your Arvida Good Friends account

When you are added as a Member or Authorised Representative on Arvida Good Friends, you will receive an email inviting you to activate your account.

To activate your account:

  1. Open the email from Arvida Good Friends with the subject line "You're invited to activate your Arvida Good Friends account"
  2. Press the "Activate your account" button in the email
  3. Enter a password of your choice and press submit

I did not receive an account invitation

If you are a Member or Authorised Representative and have not received an invitation to activate your account, please talk to your Living Well Advisor or call 0800 204 120.

The invitation has expired

You can receive a new invitation email by calling 0800 204 120 and we will email you a new activation link.

Need Help?

Call one of our friendly Living Well Advisors 0800 204 120 or use the Chat button at the bottom of the screen.

How do I access my statements and invoices?

If you provide us with an email address, your invoices will be emailed out to you weekly. You can also access them by logging into the Arvida Good Friends app and following these instructions:

To view your statements:

  • Tap in Statements
  • Tap on the statement you would like to view
  • If you would like to see further detail on an individual line-item, you can tap on the item to view the invoice

Need Help?

Call one of our friendly Living Well Advisors on 0800 20 4 120.

Why have I received an invitation to Arvida Good Friends?

You will receive an email inviting you to activate your account when you have been added to a Member’s profile.

Either you or someone you know has just become a Member of Arvida Good Friends. This activates an email notification to be automatically sent.

Arvida Good Friends offers care and help services in the home. We combine skilled and caring Helpers with easy to use technology to offer our Members and their Authorised Representatives more choice and more control. It’s a simple solution that allows our Members to be cared for and live happily in their home.

Need help or have queries?

Call one of our friendly Living Well Advisors 0800 204 120 or use the Chat button at the bottom of the screen.

How do I access my account?

How do I access my account?

How to access your account, reset your password and share your account with family and trusted friends.

I already have an account

When you are added as a Member or Authorised Representative on Arvida Good Friends, you will receive an email inviting you to activate your account. You can sign into your account at app.goodfriends.co.nz

I did not receive an account invitation

If you are a Member or Authorised Representative and have not received an invitation to activate your account, please talk to one of our Living Well Advisors by calling us on 0800 204 120 or tap on the Chat icon in the bottom of the screen.

My Invitation has expired

You can receive a new invitation email by speaking to one of our Living Well Advisors who will be able to send you a new activation link.

I’ve forgotten my password

If you have forgotten your password, you can reset it by going to the Forgotten Password link and entering the email you signed up to Arvida Good Friends.

Sometimes the reset email gets caught in spam, so be sure to check your spam folder if you cant see it in your email inbox.

If you are still having problems, please call one of our friendly Living Well Advisors on 0800 204 120.

I am a family or friend of a Member, and would like access

To view a Member’s account you need to be approved by an Authorised Representative. You can ask them to contact their Care Manager to have you approved and added to the Member’s account.

It’s important that you don’t give out your password for Good Friends to other people.

Need Help?

Call one of our friendly Living Well Advisors 0800 204 120 or use the Chat button at the bottom of the screen.

How do I pay for membership?

Our memberships are charged weekly in arrears. That means you pay the following week for your chosen services. You can pay for yourself or your loved one in one of two ways:

  1. Bank account number – we will set up a direct debit on your behalf through our payment pathway, Ezidebit. You don’t have to do anything else, this will automatically come out of your account every week.
  2. Credit card – if you choose to pay with a credit card, you will be charged a credit charge of 2.2% (minimum of 70c)

There is a failed payment fee of $11.50 for missed payments. If you get a notification about this, please call us on 0800 20 41 20.

Can I put my membership on hold?

In certain circumstances, you can put your membership on hold after the first 6 week minimum period. Membership holds are for a minimum of two weeks and a maximum of twelve weeks. After this agreed time, your membership is reinstated. If you are on hold and then wanting to cancel, the standard two week notice period still applies and you will be charged for two further weeks before your membership ends.

Please call our Living Well Advisors on 0800 20 41 20 and they will be able to help.

What should I do to cancel my membership?

We will be sorry to see you go. You can also put your membership on hold for 2-12 weeks if that helps.

Friendships take some time to get established, so we have a minimum 6 week membership period in our terms and conditions.

  • Once you have been a member with us for 6 weeks, you can end your membership with 14 days verbal or written notice to us. 
  • If you cancel before the completion of the minimum 6 week period, you will be charged for the whole 6 weeks.

Help @ Home and Care @ Home

In fairness to your helper(s), you will also pay for any home services already scheduled during your two week notice period.

Please call our Living Well Advisors on 0800 20 41 20 and they can help you make it all happen smoothly.