FAQs

How do I join Good Friends?

You can call us on 0800 20 41 20 or send an email.

We will give you all the information you need to make an informed decision that is right for you and your family and help you set up our app.

How do I download the Good Friends app?

Get the Good Friends App on your Smart Phone (iPhone or Android)

The Good Friends app is available on the Apple App Store and the Google Play Store. You can also access your account via a web browser.

Installing the app

Follow the relevant link above on your Smart Phone OR:

For iPhone users:

  1. Find and open the App Store app on your iPhone
  2. Press on Search in the tab bar at the bottom of the screen
  3. Type in "Good Friends" in the search input
  4. Press the Get button next to the Good Friends app listing to download the app
  5. Once the download is complete, the Good Friends app will appear on your iPhone home screen

For Android users:

  • Find and open the Play Store app on your Android Smart Phone
  • Tab the Google Play Search bar at the top of the page
  • Type in "Good Friends" in the search input
  • Tab on the Good Friends app listing and tap Install
  • Once the download is complete, the Good Friends app will appear on your home screen

You will need to have received an activation email and have activated your account by talking to a Care Manager before you can sign into the App. If you don't have an iPhone, you can still access your account via a web browser.

Need Help?

Call 0800 204 120 or use the chat button at the bottom of the screen.

Activating your Good Friends account

Activating and accessing your Good Friends account

When you are added as a Member or Authorised Representative on Good Friends, you will receive an email inviting you to activate your account.

To activate your account:

  1. Open the email from Good Friends with the subject line "You're invited to activate your Good Friends account"
  2. Press the "Activate your account" button in the email
  3. Enter a password of your choice and press submit

I did not receive an account invitation

If you are a Member or Authorised Representative and have not received an invitation to activate your account, please talk to your Care Manager or call 0800 204 120.

The invitation has expired

You can receive a new invitation email by calling 0800 204 120 and we will email you a new activation link.

Need Help?

Call 0800 204 120 or hit the chat button at the bottom of the screen.

How do I access my statements and invoices?

How to access statements and invoices in your Good Friends account. When a Helper completes a visit, they check in and out to generate an invoice. When Good Friends processes these invoices, we will let you know via email that a new statement is available in your account.

To view your statements:

  1. Sign in to your account.
  2. Tap on People.
  3. If there is more than one Member on the Membership, tap on the relevant Member.
  4. Tap in Statements.
  5. Tap on the statement you would like to view.
If you would like to see further detail on an individual line-item, you can tap on the item to view the invoice.

How are Good Friends different from care providers?

Good Friends use a combination of skilled and caring Helpers enabled by technology to make accessing and organising of care simple, easy, and efficient.

We understand that care often involves friends, family, and other loved ones. Our simple to use App lets everyone know who is in the home, when, and what services are scheduled. We have designed our service to deliver choice and control, including giving you control over who can be involved in your care.

If you would like more information or assistance, call us on 0800 204 120. We will give you all the information you need to make an informed decision that is right for you and your family.

Why have I received an invitation to Good Friends?

You will receive an email inviting you to activate your account when you have been added to a Member’s profile.

Either you or someone you know has just become a Member of Good Friends. This activates an email notification to be automatically sent.

Good Friends offers care and help services in the home. We combine skilled and caring Helpers with easy to use technology to offer our Members and their Authorised Representatives more choice and more control. It’s a simple solution that allows our Members to be cared for and live happily in their home.

Need help or have queries?

call 0800 204 120 or use the chat button at the bottom of the screen.

How do I access my account?

How do I access my account?

How to access your account, reset your password and share your account with family and trusted friends.

I already have an account

When you are added as a Member or Authorised Representative on Good Friends, you will receive an email inviting you to activate your account. You can sign into your account at app.goodfriends.co.nz

I did not receive an account invitation

If you are a Member or Authorised Representative and have not received an invitation to activate your account, please talk to the Care Manager, call us on 0800 204 120 or tap on the chat icon in the bottom of the screen.

My Invitation has expired

You can receive a new invitation email by speaking to your Care Manager who will be able to send you a new activation link.

I’ve forgotten my password

If you have forgotten your password, you can reset it by going to the Forgotten Password link and entering the email you signed up to Good Friends.

Sometimes the reset email gets caught in spam, so be sure to check your spam folder if it does not arrive in your inbox.

If you are still having problems, please get in touch on 0800 204 120.

I am a family or friend of a Member, and would like access

To view a Member’s account you need to be approved by an authorised representative. You can ask them to contact their Care Manager to have you approved and added to the Member’s account.

It’s important that you don’t give out your password for Good Friends to other people.

Need Help?

call us on 0800 204 120 or use the chat button at the bottom of the screen.

Interested?

Leave your details and our Good Friends team will be in touch shortly.

Want to chat in person?

Call us on 0800 20 41 20